Refund Policy / Returns & Exchanges
We are more than happy to fix any issues you may have. Feel free to contact www.elnazare.com
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact El Nazaré and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
If your item has not arrived within 45 days (60 days for international) after you placed your order, please contact email@example.com and we will promptly take care of you.
Shipping times can be longer for certain countries. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
Please note, there are no refunds or cancellations 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions you would like to ask, you may check our FAQ page first, to see if your questions can be answered right away.
If you still require help, please do not hesitate and feel free to reach us at firstname.lastname@example.org. We’ll be glad to answer your questions.